A continuation of Graham's first book Black Belt Librarians, this book answers the questions that he gets asked time and again while doing his presentations. I like both these books and I would just love it if he took it a step further by not just providing real life examples of things he has dealt with but also walking people through the steps he took to resolve the situation. While the situations faced by librarians will obviously not be identical-it is a nice way to keep some ideas in the back of your head. 2010, 51 pages.
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